Making Mistakes – Service Providers
In this part we will concentrate on the mistakes made by some service providers (SP) with the customer’s point of view in mind. Whether we are selling a product or...
Making Mistakes – Customers
This article and the next are borne out of both my own mistake and the mistakes made by a service company. Let’s Deal With My Own Mistake First As we...
Dealing With Difficult Staff
When managing people, it is very unlikely that at any time you will have a whole team who get on with doing a great job, very well. If you are...
Different Styles Vs. Behaviours
We could spend a number of days and weeks talking about the different ‘people styles’ out there in our lives…but we won’t. Instead we’ll look at different people styles and...
Giving Developmental Feedback
This topic comes up time and time again. I am constantly asked how best to give developmental feedback. Some people avoid feedback at all costs, some only ever give good...
Communication
Often we complain about lack of communication when we are in situations that affect us and we don’t know what is going on. When we seem to be kept in...
